Shipping & Returns Policy

We want you to be completely satisfied with your purchase. Please review our shipping and returns policies below.

Shipping Information

Processing Time

All orders are processed and shipped within 1-3 business days (Monday-Friday, excluding US holidays) from our facility in California. Custom or limited-edition prints may require additional processing time, which will be communicated at the time of purchase.

Shipping Methods & Rates

Delivery Times

Estimated delivery times (from date of shipment):

• Domestic (US): 3-7 business days
• International: 7-21 business days (varies by country)
• Expedited: 1-3 business days (domestic only)

Note: Delivery times are estimates only and not guaranteed. Delays may occur due to weather, carrier issues, or customs processing (for international orders).

International Shipping

We ship internationally to most countries. International orders may be subject to:

• Customs duties and import taxes (charged by the destination country)
• Additional processing time for customs clearance
• Higher shipping costs based on destination and package weight

Customers are responsible for all customs fees, duties, and taxes. These charges are not included in the order total and will be collected by the carrier upon delivery.

Order Tracking

Once your order ships, you will receive a tracking number via email. You can use this to track your package's progress through the carrier's website.

Returns & Exchanges

Return Policy

We accept returns and exchanges within 14 days of delivery for unused items in their original condition and packaging. Items must be in the same condition as when received, with all original packaging, certificates of authenticity, and documentation included.

How to Return an Item

1. Contact us at our contact page to initiate a return. Please include your order number and reason for return.
2. We will provide you with a Return Authorization (RA) number and return shipping instructions.
3. Package the item securely in its original packaging, including all certificates and documentation.
4. Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs.
5. Once we receive and inspect the returned item, we will process your refund or exchange.

Refunds

Refunds will be processed to the original payment method within 5-10 business days after we receive and inspect the returned item.

• Original shipping fees are non-refundable
• Return shipping costs are the customer's responsibility
• Refunds may take additional time to appear in your account, depending on your bank or credit card company

Exchanges

Exchanges are available for different sizes of the same product (subject to availability). To request an exchange, please follow the return process above and indicate in your return request that you would like to exchange for a different size.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us immediately at our contact page with photos of the damage and your order number. We will arrange for a replacement or full refund, including return shipping costs.

Please inspect your order upon delivery and report any issues within 48 hours of receipt.

Questions?

If you have any questions about shipping or returns, please don't hesitate to contact us. You can also visit our FAQ page for more information.